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1. Order Placement & Acceptance

By placing an order on Direct Shopping Offers, you confirm that all information provided is accurate and complete.

2. Product Pricing & Availability

All product prices are listed in US Dollars (USD) and include applicable taxes.

3. Payment Method — Cash on Delivery Only

We exclusively accept Cash on Delivery (COD) as our payment method.

4. Delivery & Shipping

Orders are dispatched within 24 hours of confirmation.

5. Order Inspection & Receipt

Upon delivery, you are encouraged to inspect your package before making the cash payment.

6. Returns & Exchanges

Products may be returned within 14 days of delivery if unused, undamaged, and in original packaging.

7. Non-Returnable Items

Certain items cannot be returned for hygiene, safety, or value reasons.

8. Product Warranties

Many products come with manufacturer warranties.

9. Product Descriptions & Accuracy

We strive to provide accurate product descriptions, specifications, and images.

10. Promotions & Discounts

Promotional offers, discount codes, and special deals may be applied during checkout.

11. Customer Responsibilities

Customers are responsible for providing accurate delivery information.

12. Order Cancellation

Orders can be cancelled free of charge if requested before dispatch.

1. Information We Collect

When you place an order, we collect your name, delivery address, phone number, and order details.

2. Use of Your Information

Your information is used solely for order processing and delivery coordination.

3. Payment Data Security

Since we exclusively accept Cash on Delivery, no online payment information is collected.

4. Information Sharing

We share your delivery details only with our trusted delivery partners.

5. Order History & Records

We retain your order history to provide better customer service.

6. Cookies & Tracking

Our website uses minimal cookies to enhance your browsing experience.

7. Product Reviews & Testimonials

If you submit product reviews, your name and review content may be displayed publicly.

8. Newsletter & Marketing

If you subscribe to our newsletter, we collect your name, email, and date of birth.

9. Data Security Measures

We implement strict security measures including encrypted storage and access controls.

10. Returns & Refund Privacy

When processing returns and refunds, we collect return tracking information.

11. Customer Service Communications

When you contact our support team, we may collect information about your inquiry.

12. Your Privacy Choices

You have the right to request access to your personal information.

1. Return Eligibility

Items are eligible for return within 14 days of delivery.

2. Initiating a Return

To start a return, contact our support team with your Order ID.

3. Return Shipping

Return shipping costs are the responsibility of the customer except in cases of our error.

4. Inspection Process

Once we receive your returned items, our quality team conducts a thorough inspection.

5. Refund Processing

Approved refunds are processed within 5-10 business days.

6. Partial Returns & Refunds

If you return only some items, the refund will reflect the value of returned items only.

7. Damaged or Defective Items

If you receive a damaged or defective item, contact us within 48 hours.

8. Incorrect Items Received

If you receive an item different from what you ordered, contact us within 48 hours.

9. Non-Returnable Products

Certain items cannot be returned for hygiene, safety, or value reasons.

10. Exchange Policy

Exchanges are available for size, colour, or variant changes on eligible products.

11. Order Cancellation & Refunds

Orders cancelled before dispatch receive a full refund with no charges.

12. Return Quality Standards

Returned items must be in resalable condition whenever possible.