Returns & Refunds

Most items purchased from Direct Shopping Offers are eligible for return within 14 days of delivery. This applies across all our categories — personal care, health & wellness, home essentials, pet supplies, food & beverages, gift cards, and SaaS security products.

To be eligible, returned items must meet these conditions:

• Unused — the product has not been used, worn, or consumed
• Undamaged — no scratches, dents, stains, or signs of wear
• Original packaging — boxes, wrappers, tags, and labels intact
• All accessories included — manuals, cables, free gifts, and bonus items
• Within 14 days — counted from the date your order was delivered

Starting a return is simple. There are no lengthy forms or complicated portals — just contact our support team and we'll guide you through every step.

Here's how to start your return:

• Contact our support team with your Order ID — it's on your order confirmation
• Tell us the reason for the return — helps us improve product quality
• Get return authorization — our team provides packaging and shipping instructions
• Pack your items securely in their original packaging
• Ship the return — we'll confirm receipt and begin inspection

Return shipping costs depend on the reason for the return. We believe in fairness — if we made a mistake, we cover the cost. If you changed your mind, the shipping is your responsibility.

• Our error (damaged, defective, or wrong item): We arrange free pickup — no cost to you
• Changed your mind: Return shipping is paid by the customer
• Return shipping time: Typically 3-5 business days
• Packaging: Use original packaging whenever possible
• Tracking: Always use a trackable shipping method

Once your returned package arrives at our warehouse, our quality team conducts a thorough inspection to verify condition, completeness, and eligibility. This ensures fairness for both you and the next customer who might receive the product.

During inspection, our team checks:

• Product condition — unused, undamaged, clean
• Packaging integrity — original box, tags, labels
• Accessory completeness — all included items present
• Product authenticity — matches the original order

Once your return passes inspection, refunds are processed within 5-10 business days. Since we only accept Cash on Delivery, refunds work a little differently — there's no card to automatically credit.

• Bank transfer — most common method, processed securely
• Mutually agreed method — arranged with our support team
• Processing time: 5-10 business days after approval
• Notification: You'll receive confirmation once the refund is sent
• Refund amount: Equals the product price — delivery charges may apply

If you ordered multiple products but only want to return some of them, that's completely fine. We process partial returns the same way as full returns — you get refunded only for the items you send back.

• Refund reflects returned items only — not the full order total
• Original delivery charges are non-refundable — unless the return is due to our error
• Each item is inspected individually — condition checked separately
• Partial return list — provided when you contact support
• Partial refunds — processed the same way as full refunds

For example, if you ordered pet supplies, a skincare product, and a home decor item but only want to return the home decor piece, we'll process a refund for just that item's value.

If you receive a damaged or defective product — whether it's a cracked skincare bottle, a malfunctioning home appliance, or pet food with a torn seal — contact us within 48 hours of delivery with photos of the damage. We'll make it right immediately.

• Take photos of the damage — product, packaging, and shipping box
• Contact within 48 hours of delivery for fastest resolution
• Free return pickup — we arrange it at no cost to you
• Replacement or full refund — your choice, including delivery charges
• Don't dispose of the item until our team instructs you

If you receive an item different from what you ordered — wrong size, wrong color, wrong product entirely — contact us within 48 hours of delivery. We'll fix it at no cost to you.

• Photo the incorrect item — helps us identify the packing error
• 48-hour window — contact us as soon as you notice the mistake
• Free return pickup of the incorrect item
• Correct item dispatched at no additional cost
• Full refund available if you prefer not to wait for a replacement

Certain products cannot be returned for hygiene, safety, or value reasons. This protects all our customers and ensures product integrity. The following categories are non-returnable once delivered and opened:

• Gift Cards & Memberships — digital and physical cards, VIP memberships, wellness passes
• Digital Downloads & SaaS — software licenses, security suites, cloud subscriptions
• Perishable Food & Beverages — frozen foods, beverages, consumable items
• Opened Personal Care — skincare, haircare, oral care products that have been opened
• Health & Wellness Supplements — weight loss, wellness care, vitamins that have been opened
• Customised Products — personalised or made-to-order items
• Final Sale Items — products explicitly marked as non-returnable at purchase

Prefer an exchange instead of a refund? We offer exchanges for size, color, or variant changes on eligible products. Whether you ordered the wrong mattress size or want a different shade of skincare, we'll help you swap.

• Available for eligible products — same product, different variant
• 14-day window — same as returns, counted from delivery date
• Subject to availability — if the desired variant is in stock
• Price difference — if the new variant costs more, pay the difference in cash; if less, get a refund
• If unavailable — a full refund is processed instead
• Exchange shipping — free if the exchange is due to our error

Changed your mind before the order ships? Cancellations are free and instant — but timing matters. Here's how it works:

• Before dispatch: Full refund, no charges, no questions — contact support with your Order ID
• After dispatch: Cancellation is no longer possible since the package is in transit
• After delivery: Standard return process applies if you no longer want the items
• Refused delivery: Package returns to us, standard return process applies

Returned items must be in resalable condition whenever possible. This means the product should look and feel like new — ready for the next customer to receive. We inspect every return carefully and communicate transparently about any issues.

• Clean — no stains, marks, residue, or strong odors
• Original packaging — intact, not crushed, with all labels
• All accessories — manuals, cables, remotes, and free gifts included
• No signs of use — beyond opening for inspection
• Tags attached — for products that come with tags or seals