Terms & Conditions

When you browse our store, add products to your cart, and submit an order, you are making an offer to purchase those items. We review every order before accepting it to ensure product availability and delivery feasibility.

Once your order is accepted, you will receive a confirmation with your unique Order ID. This ID is important — keep it safe for tracking, returns, warranty claims, and any future communication about your order.

• Orders are confirmed via an on-screen Order ID immediately after placement
• We reserve the right to refuse or cancel any order before dispatch
• If a product becomes unavailable, we will notify you promptly
• All information provided during checkout must be accurate and complete

All product prices are displayed in US Dollars (USD) and include applicable taxes. We strive to keep pricing accurate and consistent across our entire catalog of 110+ curated products spanning 7 categories — from Gift Cards and Memberships to Home Essentials and SaaS Security.

Prices may change without prior notice due to supplier costs, seasonal adjustments, or promotional periods. The price shown at checkout is the final price you pay — no hidden fees, no surprise charges.

• All prices include taxes — no additional charges at delivery
• Prices are locked at the moment you place your order
• Free delivery applies automatically on orders above $50
• Product availability is shown in real-time on each product page

Direct Shopping Offers accepts Cash on Delivery (COD) as the only payment method. This is a core part of our promise — you pay only when your order is safely in your hands. There are no credit card forms, no digital wallets, no bank transfers, and no online payment gateways. Ever.

Here's how it works:

• Browse and add products to your cart — no payment information needed
• Place your order with delivery details — zero upfront payment
• We pack and ship your order within 24 hours of confirmation
• Pay cash to the delivery partner when your package arrives safely

Once your order is confirmed, our team packs it with care using eco-friendly, carbon-neutral packaging materials. Orders are dispatched within 24 hours of placement — most orders placed before 2 PM ship the same day.

Standard delivery takes 3-5 business days depending on your location. Orders placed over the weekend are dispatched the following Monday. You will receive a dispatch notification once your package leaves our warehouse.

• Dispatch time: Within 24 hours of order confirmation
• Delivery window: 3-5 business days
• Free delivery: On all orders above $50
• Packaging: Carbon-neutral, eco-friendly materials
• Service area: Delivery available to addresses within our service regions

If delivery to your specific location is not possible, we will notify you before dispatch and offer a full refund or an alternative delivery arrangement.

When your order arrives, we encourage you to inspect the package before making your cash payment. This is one of the key benefits of Cash on Delivery — you see what you're paying for before any money changes hands.

Take a moment to verify that:

• All items in your order are present and accounted for
• Products match what you ordered — correct size, color, and variant
• Packaging is intact and products are in acceptable condition
• Free gifts or accessories mentioned in the product description are included

We stand behind every product we sell. If you're not happy with your purchase, you can return it within 14 days of delivery. No lengthy forms, no complicated processes — just contact our support team with your Order ID.

To be eligible for a return:

• Products must be unused and in their original condition
• Original packaging must be intact with all accessories and manuals
• Return must be initiated within 14 days of delivery
• Contact support first to get a return authorization

Once we receive and inspect your returned items, refunds are processed within 5-10 business days. Since we only accept Cash on Delivery, refunds are issued via bank transfer or a method mutually agreed upon with our support team.

Exchanges are available for size, color, or variant changes on eligible products, subject to availability.

Certain products cannot be returned for hygiene, safety, or value reasons. This protects all our customers and ensures product integrity. The following categories are non-returnable once delivered:

• Gift Cards & Memberships — digital and physical cards, membership plans
• Digital Downloads — software licenses, SaaS subscriptions, security suites
• Perishable Food & Beverages — frozen foods, beverages, consumables
• Opened Personal Care — skincare, haircare, oral care, wellness supplements
• Customised Products — personalised or made-to-order items
• Final Sale Items — products explicitly marked as non-returnable

Many of our products come with manufacturer warranties. Warranty periods and coverage vary by product and brand. For example, home appliances like refrigerators and robotic vacuums may carry 1-2 year manufacturer warranties, while SaaS security products include license-based coverage.

• Warranty details are specified on each product page where applicable
• Warranty covers manufacturing defects, not accidental damage or misuse
• Claims require your Order ID and proof of purchase from Direct Shopping Offers
• Valid claims may result in repair, replacement, or refund
• We coordinate directly with manufacturers on your behalf

If you're unsure whether your product has a warranty, check the product page or contact our support team with your Order ID.

We take great care to provide accurate product descriptions, specifications, and images. Our expert team handpicks and tests every product before listing, and we reject approximately 80% of submissions so only the finest reach you.

However, slight variations may occur due to:

• Photography & display settings — colors may appear slightly different on your screen
• Manufacturer updates — packaging or minor features may change over time
• Size & dimensions — measurements are approximate and may vary slightly

From time to time, we offer promotional discounts, special deals, and member-only offers across our categories. These promotions help you save on everything from pet supplies and food beverages to home essentials and personal care products.

• Promotional offers have specific terms, expiration dates, and minimum purchase requirements
• Discounts cannot be combined unless explicitly stated in the promotion
• Member-only offers require an active membership plan
• Promotions end at the specified date and time — no extensions
• We reserve the right to modify or withdraw promotions at any time

Promotional pricing is applied at checkout based on the terms of the active offer. If a promotion is no longer valid at the time of order placement, standard pricing applies.

To ensure smooth delivery and a great shopping experience, we ask our customers to follow a few simple responsibilities:

• Provide accurate delivery information — full address, correct phone number, and any delivery instructions
• Be available to receive — ensure someone is present at the delivery address to accept and pay for the order
• Have cash ready — prepare the payment amount before delivery arrives
• Follow product instructions — use products according to manufacturer guidelines and care instructions
• Keep original packaging — retain boxes and packaging in case of returns or warranty claims
• Communicate promptly — contact support if you have any issues with your order

Plans change — we understand. Here's how order cancellation works at Direct Shopping Offers:

• Before dispatch: Cancel free of charge, no questions asked. Contact support with your Order ID as soon as possible
• After dispatch: Cancellation is no longer possible since the package is already in transit
• After delivery: Standard return process applies if you no longer want the items

If an order is dispatched and you are unable to accept delivery, the package will be returned to us after a set number of delivery attempts. A restocking fee may apply in such cases.